FAQ

Huge range in-stock
One-stop shop for distinctive products across all categories. Great Gifts, Kitchen, Stationery, Home, Pets and beyond…

Global Express Delivery
We deliver globally, from Hawaii to Hong Kong and beyond. Rapid dispatch with email confirmations and tracking details.

Quick and easy to order
Order online with FREE delivery in many countries. Dedicated customer services and account managers on the phone.

Free in store displays
Product supplied in countertop retail merchandisers.

Download content
Photos, video, texts, descriptions, box sizes, barcodes and more.

Money back guarantee
Unrivalled returns policy. Outstanding, professional customer service.

Custom if you want it
We work with you to develop unique, white-label or fully bespoke products. Custom bar code labelling and packing requirements? No problem, just ask.

Environment
Responsibility for the environment begins with product design. We strive to make the right choice of materials, packaging and process. For material breakdowns click technical specifications on product pages.

Conformity
We supply you with a safe product that conforms to all regulations. We provide you with any certification you may require.

Ethical responsibility
Our producers share our principles of social and environmental accountability. Audits are carried out to ensure that required standards are met.

Useful stuff
Company Reg number 03811718
VAT Reg number 739850884

Guarantee
All goods are covered by our standard warranty period of 12 months from the date of purchase.

Returns
If you are not entirely happy with your purchase, return it within 7 days for an exchange or refund.
Please email us to arrange a return info@themonsterfactory.com
Return address
Queen Anne House, Bridge Road, Bagshot, Surrey, GU19 5AT
UK

Please contact us before returning.
Returned products must be in their original packaging and in resalable conditions. Please attach a copy of your invoice or delivery note for identification purpose. Refunds will be issued within 7 days of receipt of the returned goods. Postage or other return costs are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Yes. Order online 

Yes. Call us on +44 (0)20 3011 1210

Trade partners need an account. Other customers do not need to log in

We ship all over the world. If your country is not mentioned at the checkout page, please let us know.

UK delivery is charged at a flat rate for £5 online orders and then FREE on orders over £15. International shipping costs are shown in your cart. You will see the shipping charge update as you add more items so you can see exactly how much you are spending. Shipping charges are calculated depending on the items in your cart.

We ship the majority of our orders with UPS. From time to time we may use another courier service depending on the size of the shipment. Most UK orders are delivered in 1-2 days. International shipping times vary from country to country, but normally less than 1 week. 

We send you an order confirmation email shortly after you checkout. You will receive a second email once your goods are dispatched, you will be able to click and track your delivery from this email. You can also use your order reference to track your order

Yes. The price you see is the price you pay. Prices include UK VAT where applicable.

If you live outside of the EU, you may be liable to import duty or taxes for your country. Please check first, this is out of our control. We ship from the UK.

If you are outside of the EU, you may have to pay local duties & taxes when your goods arrive in your country.Duties & taxes vary from country to country, and one item to the next, usually between 0-10% of the order value. Most shipments will incur no charges at all!

  • We cannot provide the value of duties & taxes before an order has shipped, this is at the discretion of the local customs authority.
  • Import duties & taxes are the responsibility of the receiver and should be paid to DPD  who will contact you directly if there is anything to pay.
  • Payment of duties & taxes must be made prior to, or on receipt of goods. Delayed response may incur further charges, so immediate reply is important!

This is a ‘3D secure’ website, which means improved security for you as the customer, and us. ‘3D Secure’ is a fraud prevention initiative, launched by the card providers as an increased security method for authenticating your card details at the time of transaction.

‘3D Secure’ stands for ‘3 Domain Secure’ because there are 3 parties involved in the process.